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100% satisfaction guaranteed - Our
Product Return Policy
Our
return policy is based on our business philosophy of
exceeding our customer’s expectations - one customer
at a time. We understand that the medley of
catalog, television and internet communications does
not give you the touch and feel sensation to
evaluate the quality and desirability of a product.
Our
buyers ensure we only buy quality products and we
inspect every product that is shipped to our
customers. While high quality, innovation and
excellent design are some of the features we delight
in bringing to you, the question we constantly ask
ourselves is: Will you – our customer – like the
product and enjoy it in your home? Our return
policy is based on your satisfaction.
Here is our return policy: If you are not simply
delighted with our product, send it back! Send it
back within 30 days and we will refund your money.
That's it.
That is what we call a hassle free return policy!
Please email
or phone contact for returns:
The
reasons why we want you to contact us prior to
returning the product are:
a)
All returns need a return authorization number. We
need to match your order with our refund, so that we
promptly refund you the correct amount and through
the correct credit card.
b)
We simplify the process for you during the return of
where and how to send the product back to us.
Here are some of the frequently asked questions of
our return policy:
a) Product Arrived Damaged:
If the product arrived in a damaged condition to
you, please send us an E-Mail and we will send you a
replacement. Since, most of our products are insured
we may ask you for some details or have you contact
the carrier. In the meantime, we will ship you a
replacement of the product and advise you how to
return the product. We will not wait for the
resolution of the problem with the carrier; we will
simply send you a replacement and then work with the
carrier on the insurance.
b) Product is not damaged in shipment but does not work:
Please send us an E-mail and we will immediately
send you a replacement or refund your money based on
your choice.
c) No reason, just like to return the product:
You do not need a reason to return our product, just
send us an e-mail and simply say you want to return
our product. You have 30 days to return our product.
No questions asked and we will refund your money.
At
Home of Values we have taken a different approach to
refunds. Our philosophy is complete satisfaction
means a full refund of your money.
Many companies will just refund your money less
shipping costs. If you follow our simple procedure
we will not only refund you the purchase price, the
shipping costs that you have paid but also the cost
of returning the product back to us. Here is our
policy on the amount we will refund to you.
How much do I get refunded?
a)
Product Sent back to us with an authorization number:
If you send us an e-mail and receive our
authorization number and follow the return procedure
in our e-mail then we will do the following:
1)
Refund the amount you have paid including the
shipping costs we charged you when you made the
purchase.
2)
Refund the amount that you have paid to ship the
product back to us
3)
Whenever possible, we will ask you to send the
product back to us in a way that you will not have
to pay for shipping. We will pay for it at our end.
b)
Product Sent back to us without an authorization
number:
If you simply send us the product back without a
return authorization number, we will refund the
purchase price of the product less the shipping
costs charged to you for the purchase. You pay for
the shipping cost charged to you for shipping the
product and the shipping costs of returning the
product back to us in a condition that is resalable.
Only the product costs are refunded to you.
So,
send us an e-mail, follow our procedure and receive
a full refund; including all shipping costs.
Our
return policy is that simple and that easy.
So, shop with confidence.
Click
here
to send an email to our returns department.
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